Online privacy is constantly evolving, and , NeoBanQ a company that is organized in the United Kingdom, will take all commercially reasonable efforts to maintain up to date and effective online privacy standards and practices. We have linked every page of NeoBanQ’s website (“Website”) to this page for Your convenience and You may also contact NeoBanQ at support@neobanq.global with any questions or concerns that You may have.

NeoBanQ is committed to respecting Your online privacy and recognizes Your need for appropriate protection and management of any personally identifiable information (“Personal Information”) You share with us. Personal Information means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address and an email address or other contact information, whether at work or at home, credit card information, and Website usernames and passwords.

If You choose to provide NeoBanQ with Your Personal Information through its Website, or by facsimile, mail, or e-mail, NeoBanQ may transfer that Personal Information within NeoBanQ and transfer that Personal Information to NeoBanQ’s Third Parties service providers, merchants with whom You have made transactions with for the purpose of assisting the merchant in resolving disputes across borders, and from Your country or jurisdiction to other countries or jurisdictions around the world.

NeoBanQ strives to comply with all applicable laws around the globe that are designed to protect Your privacy. Although legal requirements may vary from country to country, NeoBanQ will adhere to the principles set forth in this Privacy Policy even if, in connection with the above, they transfer Your Personal Information from Your country to countries that may not require as stringent levels of protection for Your Personal Information. In other words, NeoBanQ’s goal is to provide protection for Your Personal Information no matter where that Personal Information is collected, transferred, or retained.

NeoBanQ also collects government-issued identification numbers (“ID Numbers”) to comply with existing Know Your Customer government regulations.

This Privacy Policy explains how NeoBanQ treats Your Personal Information.

To protect Your privacy, NeoBanQ has adopted the following principles:

What is this Document?

NeoBanQ is committed to safeguarding your privacy. We want you to know how we collect, use, share, and keep information about you and the choices that are available to you when you request our products or services. In this privacy statement, we describe how NeoBanQ, in its capacity as the data controller, collects, uses, shares, and keeps the information about you in accordance with Regulation. From time to time, we may change this privacy statement. Depending on the nature of the change, we will inform you of any such change through our written communications with you or through our website.


A cookie is a piece of data stored on the visitor to a website’s hard drive containing information about the visitor that can only be read by the server that placed a cookie onto the visitor’s hard drive. NeoBanQ employs “cookie” technology. NeoBanQ’s website uses cookies to store personal data, to authenticate You as a site user, to track NeoBanQ’s affiliate click-throughs and sign-up rate, and for security purposes. Most browsers are initially set up to accept cookies. You can set your browser to block cookies entirely, delete cookies when You leave the website, notify You when You receive a cookie giving You the chance to decide whether or not to accept it, or limit the subsequent retrieval of cookies by the website. In addition, there is a number of privacy-enhancing tools and software that You may purchase that will enable You to identify and block cookies on a selective basis. Please note that for some websites that require an authorization, cookies are not optional. Users choosing not to accept cookies will probably not be able to access those websites where cookies are not optional. To avoid any future persistent cookies being placed onto your hard drive from NeoBanQ’s Website, You may also “opt-out.” In order for You to receive the opt-out cookie(s) You will need to have JavaScript and cookies enabled in your browser. By receiving this cookie, NeoBanQ’s systems will know that You have opted out and will not attempt to assign other persistent cookies in the future. Since the opt-out cookie does not contain a unique User ID number, it does not allow us to identify Your computer individually.


We use organizational, administrative, technical and physical security measures to safeguard your Personal Information and to help ensure that your information is processed promptly, accurately and completely. We require Service Providers to safeguard your Personal Information and only use your Personal Information for the purposes we specify.

Retention of Information

We will keep your Personal Information only as long as we need to deliver the products and services that you requested unless we are required to keep it for longer periods because of law, regulation, litigation or regulatory investigation purposes. For example, your Personal Information will be stored for 7 years after you close your account, due to Inland Revenue requirements. If your account is in default, and the balance remains unpaid or unsettled, in accordance with fair lending practices and our risk and debt recovery policies, this information could be retained by us for longer periods of time and consideration if you choose to apply for products in the future. When your Personal Information is no longer necessary for legal or regulatory needs, to administer your account or to deliver the products and services you have requested, we will take reasonable steps to securely destroy such information or permanently de-identify it.

Access to your information

We encourage you to check regularly that all Personal Information held by us is accurate and up to date. If you believe that any information we hold about you is incorrect or incomplete, you may ask us to correct or remove this information from our records.

Your Rights

You have the right to access, update, erase, change or correct your Personal Information. More specifically, you have the right to: withdraw your consent for our use of your Personal Information at any time, where our processing is based on your consent; restrict and/or object to the use of your Personal Information; request a manual review of certain automated processing activities where your rights are affected; request a copy of your Personal Information we have about you. If you want to exercise any of your rights or if you have any questions about how we process your Personal Information, you can contact info@neobanq.global. You also have the right to contact the Information Commissioner directly at www.ico.org.uk.

Query or Complaint

If you have questions about this privacy statement or how your information is handled or wish to make a complaint or exercise your rights email info@neobanq.global.